Free standard shipping over £35! 🎉 Order by 11am Mon-Fri for same day dispatch! (Excluding bank holidays) 🚐 
There will be no Standard Tracked collections or deliveries on Sep 30 & Oct 1 due to the Royal Mail strikes. More info

We try to cover all your questions below, but please get in touch if you can’t find what you are looking for.

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Our cookies, macarons and DIY kits can be posted to any UK postcode. Cookies with ‘letterbox’ in the title will fit through a standard letterbox, so no need to be home when they arrive!

Our cakes sadly can’t be posted (unless you’re after a box of crumbs and buttercream) so we currently only courier them within London Zones 1-3 on Tuesdays to Fridays. Visit our Delivery page for more info.

This will depend on what you're ordering and which delivery method you choose. 

Most items can arrive as soon as the next day if ordered before 11am Monday to Friday but custom items take a little longer. You can find this out on each product page.

We have a few different delivery options. Click here to see the full overview. The clever date picker at checkout will keep you right by only showing you dates available for delivery based on the products in your basket and your postcode.

Yep! You can collect from our bakery in East London Monday to Friday from 11am to 4pm. Just choose "Collect from Bakery" as your preferred delivery method at checkout (it's free of course) and select the date you'd like to collect.

Cakes can be collected the day before your event (or on Fridays for weekends) and kept in the fridge overnight.

Unfortunately, we don’t currently ship outside of the UK but it’s something we’re working on! If you’d like to be notified when we do then please sign up to our newsletter here.

Visit our online shop to see our full range of products available to purchase, most of which can be delivered on a date of your choice. 

We sure do! A lot of the options on our website can be personalised with a name or a message, but if you're looking for something completely custom then our custom cookie service is what you need!

Just visit our Custom Cookie page, submit the enquiry form and we’ll be happy to help. Please note that for custom orders, we have a £150 minimum spend and a minimum order of 6 cookies per design. We typically require 2 weeks notice but sometimes we have space to fulfil last minute orders, so it's always worth reaching out, even if your event is this week!

Your cookies will last for at least 1 month from the date of delivery if kept in their box. The shelf life can be extended by up to 2 months if you move them to an airtight container. You can find the ‘Best Before’ date on the back of your cookie box. 

Macarons should be stored in the fridge and consumed within 7 days.

Cakes should be stored in the fridge and brought to room temperature before serving by removing 1-2 hours before. Eat within 3 days.

Yep! All of our products are vegetarian friendly.

Do you offer gluten free or vegan products?

We have a selection of vegan cookie options available on our website here or filter products by 'vegan'.

Our macarons are gluten free but unfortunately not coeliac safe as they are made in a kitchen that handles gluten.

We're working on a gluten free cookie recipe but it's not quite ready yet and we want to make sure it's just right before we share it with you guys! Sign up to our newsletter here to stay in the loop.

Whilst we don’t include any nuts in our cookie products, we can’t guarantee against traces of nuts as we do handle nuts in our bakery as our macarons are made from almonds. Therefore, we are unable to cater for severe nut allergies.

I’m sending my order as a gift, will my payment information be included in the box?

As our whole concept is based around gifting, we don’t include any receipts, invoices or pricing info in the box. You will have the option to add a gift message to your order at checkout so the recipient knows who to thank!

We love that you want to receive our cookies and macarons regularly, and we are working on a subscription plan. Watch this space! If you'd like to be notified when we do then please sign up to our newsletter here to stay in the loop.

How do the cookies stay safe in the post?

We post out hundreds of cookies across the UK every day and put a lot of effort into ensuring your cookies make it to you in one piece.

Our tried and tested method involves each cookie being secured to a food safe cushion pad with a little royal icing which allows for them to easily be peeled off when they’re ready to be eaten but stops them from moving around in the box. The box is then padded with an extra cushion pad and packaged in a corrugated cardboard box for an extra layer of protection.

I received the wrong order/my order has arrived damaged. What do I do?

We’re so sorry that your order hasn’t arrived as expected. Customer satisfaction is of the utmost importance to us, so if we've made a mistake, or your item has arrived damage in transit, we'll offer you a full refund or a replacement. 

Please get in touch here including your order number, a description of the issue and a picture of any damage and we’ll get back to you ASAP to resolve the issue for you.

We’re not quite big enough a company yet to hire a full time cookie tester (how cool would that job be?!) BUT we often run giveaways and send out freebies via our Instagram page so head on over there and keep an eye out for your chance to bag some free cookies!

Okay, no cookie testing job, but are you hiring?

Head on over to our Careers page to see if we're hiring. If you don't see the position you're looking for but think you would make a great addition to our team then we still want to hear from you! Send us your CV and cover letter to careers@bakedbysteph.co.uk and who knows, your face may soon be cookie-fied and added to our cookie crew!

FAQs

We don't just bake cookies 🍪, we use them on our website too to improve our site and your shopping experience. You can manage cookies via your browser setting at any time. By continuing to use our site you agree to our Cookie Policy.

FAQs — Baked by Steph

FAQs

Where do you deliver?

How long will my order take to arrive?

Can I collect my order?

Do you ship internationally?