Cookies have a shelf life of 1 month if kept in an airtight container.

Cakes should be consumed within 5 days of receipt and kept refrigerated once cut.

Macarons should be stored in the fridge upon receipt and consumed within 1 week

Our cakes sometimes contain non-edible items, such as internal support structure. These will be detailed on the Delivery Note and must be removed before serving or eating.

Please discuss any allergies or special dietary requirements with us before making payment.

All Baked by Steph products are baked to order in an environment where gluten is heavily used, therefore, We cannot confidently offer gluten-free products.

We also handle nuts in our kitchen and therefore cannot accommodate nut allergies.

We post all items via a Standard Trackable 24 Hour or Next Day Guaranteed service by our shipping providers unless otherwise stated.

We will attempt delivery to an address and postcode as you enter it and cannot accept liability for late or failed delivery due to an incorrect address. If you are unsure of an address or postcode please check it using a postcode finder before ordering.

We’re unable to guarantee delivery dates for Standard services as this is outside of our control. The standard delivery timeframes stated on our website are a guide only and are not guaranteed. Likewise, we cannot guarantee premium courier delivery times as it’s booked through a third party and is outside of our control.

Please note that, if your order is returned to us by the delivery courier due to an incorrect address at checkout or because nobody was home you may be required to pay an additional fee to have it redelivered.

If you want to cancel your order please be quick, as once we’ve baked your items we can’t offer a refund or take cancellations. Cancellation must usually be made within 24 hours of placing your order, and we may bake your biscuits straight away depending on the time that your order is placed. To cancel an order please email us. This cancellation policy does not affect your legal rights.

We require payment in full before we can commence a custom order. When an order is placed we will block off time to complete it and will turn down other requests to ensure we have the capacity for your order. We may also order in special supplies for your order or have custom cookie cutters made. For these reasons neither the deposit nor the final balance are refundable.

When you order a custom face cookie from us you are agreeing to trust our team with the outcome of your custom face cookie. We cannot offer refunds or accept returns if you do not like your cookie.

Alterations and amendments must be submitted via email no later than 4 weeks prior to the booked date.

We may be able to make alterations after this time but only where design and time permit. Alterations requested less than 4 weeks before completion may not be possible or subject to a surcharge.

We reserve the right to change the design at any point if circumstances beyond our control compromise the quality of the finished product. e.g. weather conditions. We will let you know of any such changes and we will do our best to keep changes minimal.

If you’re unhappy with any of our items you must notify us via email. Complaints should be sent immediately upon receipt of the product. Evidence of any faults, damages or discrepancies should be included. Any refunds will be given entirely at our discretion. We may request that you send the product back to us and provide proof of postage so that we can fully determine the issue.

Discount code received from this website or our newsletter are valid on website products only, and not custom cookies.